Travel & Hospitality

AI consulting for travel and hospitality.

We redesign guest experience and operations for hotels, resorts, cruise lines, OTAs, restaurant groups, sports, live entertainment, and venues.

Open suitcase with a shirt, sunglasses, ticket stub and room key on a blue backdrop

Where experience and operations meet, we redesign the system.

From booking a trip to arriving at a venue, customers expect a connected experience. We bring experience design and operational intelligence together so the guest journey and the operating model work as one.

Hotels and travel businesses need better booking, servicing, and loyalty journeys. Restaurants and venues need reservation, ticketing, staffing, and guest-service systems that hold together under pressure. Explore the work for each below.

Where we focus

Hotels & Travel

Direct booking, on-property experience, cruise journeys, travel merchandising, and servicing that grow guest lifetime value.

Restaurants & Venues

Reservations, ordering, ticketing, fan loyalty, and operational intelligence across restaurants, sports, and live entertainment.

Ready to redesign how you serve the customer?

Travel & Hospitality specialisms

Plan your travel & hospitality year

  • Conference · Nov 2 to Nov 5, 2026

    HITEC Paris

    Paris, France

  • Trade show · Nov 3 to Nov 5, 2026

    WTM London

    ExCeL London, London, United Kingdom

  • Conference · Nov 17 to Nov 19, 2026

    The Phocuswright Conference

    The Diplomat Beach Resort Hollywood by Hilton, Hollywood, FL

  • Trade show · Nov 30 to Dec 3, 2026

    ILTM Cannes

    Palais des Festivals et des Congrès, Cannes, France

  • Conference · Jan 25 to Jan 27, 2027

    ALIS (Americas Lodging Investment Summit)

    JW Marriott/Ritz-Carlton Los Angeles L.A. LIVE, Los Angeles, CA

    About 3,000 expected attendees

  • Trade show · Jun 28 to Jul 1, 2027

    HITEC

    Orange County Convention Center, Orlando, FL

    About 6,100 expected attendees

Next 60 days

Side-event highlights

  1. Tuesday, November 3

  2. Wednesday, November 4

Frequently asked questions

What are the biggest travel & hospitality conferences in 2027?
The largest by expected attendance are HITEC (Jun 28 to Jul 1, 2027, Orlando, about 6,100 expected attendees); ALIS (Americas Lodging Investment Summit) (Jan 25 to Jan 27, 2027, Los Angeles, about 3,000 expected attendees).HITEC · ALIS (Americas Lodging Investment Summit)
When is the next travel & hospitality event?
HITEC Paris runs Nov 2 to Nov 5, 2026, Paris, France.HITEC Paris
Which cities host the most travel & hospitality events?
London hosts the most, with 2 events, followed by New York (2).
Are there side events around travel & hospitality conferences?
Yes. 4 side events are scheduled around WTM London, The Phocuswright Conference.WTM London side events · The Phocuswright Conference side events

Browse the full travel & hospitality event index